I have purchased an Onida 32" LED TV, model LEO32HMS in GIRIAS HRBR layout branch.
When purchasing the same, I enquired all the details and the dealer told that all features are available in the above mentioned model. The same has been also listed in the user manual provided with the TV.
To my surprise, AV OUT is not working when the technician came for installation. He told that there is some defect with that part and he will be replacing it soon. I asked him that the TV is brand new and how come there will be a defective part in it. He told that it happens some times and he will replace the part ASAP. After calling them almost 15 times, he again visited my place after a week with out the part to be replaced. I called the dealer and he did not support me and more over he says that only Onida service centres must be contacted for any issues.
At last when the technician came, he started saying that this model will not support AV OUT. This is designed like that. I was shocked and called the service centre head and he also states the same.
The audio output from the TV speakers is worst.
When I checked with other 32" LED TV models of other brands, all comes with AV OUT feature and works fine.
I also checked with other dealers in different show rooms to my surprise, Onida 40" LED TV works fine and they say that even 32" must work.
I called the service centre lot of times, how ever I get the same answer. They are not even bothered to visit my place and check the exact problem.
I called the Registered Office which is in Mumbai and spoke to one by the name Alex and he promised that a service technician will call back in 1 hour and will rectify the problem. I waited for more than5 hours and no response.
The service is worst in all aspects.
Beware of purchasing ONIDA products. Even dealers play safe and do not take ownership when it comes to service.
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