» Electronics and household app. » Review / complaint: Onida/ Onida oxygen tv - Extended warranty compliant not attended with in 48 hrs | News #463624

Onida/ Onida oxygen tv
Extended warranty compliant not attended with in 48 hrs

I am very much disappointed by purchasing the Onida oxygen brand tv. I have logged a compliant for a repair of my tv compliant number 11030706380367.Your customer care persons wrongly noted my address, surprisingly yesterday one person called up my number and asked me where is "Vijaya nagar colony at Himayath nagar". I have explained him including land marks of my address and he told me that he has not alloted for the service for my area and told me that some other person will come tomorrow, so far no body has turned up. I have contacted customer care number 040-39889000 some person asked me and checked up the address again and he had a talk with team leader and told me that "Team leader asked him to note my phone number" it is ridicules!!! I have already provided all my details and contact numbers. This depicts about the carelessness and not showing importance to a valuable customer, next time I will not venture to purchase any Onida item. If customer care and service departments are not sincerer no customer will purchase your brand. This poor service will lead to breach of agreement and consumer grievance forum.

Company: Onida/ Onida oxygen tv

Country: India   State: Andhra Pradesh   City: Hyderabad

Category: Electronics and household app.


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