Dear Sir
This is regarding the Onida Split Air Conditioner 1.01-1.5T Model Number SZ12CFL-SZ18CFL which was bought in 2007 from Vismaya Home Appliance, Cochin
We had no issue regarding this product until December where in the Air conditioner stopped working one fine day.
Since we wanted the best service for our product we called the Onida Service center, they sent the service personnel on Jan 2.
The person checked the A/c and immediately declared that some board inside need to changed and it will cost roughly Rs 3500/-
We found something fishy and hence we told him that at the moment we do not want it to be replaced. He said he want the service charge of Rs 400/- (Adonis Electronics Pvt Limited. JOB No 100117163) Receipt number 1113.
Please note just for coming and checking we were charged Rs 400/-.
Later we called and local A/C technician who did the job for just Rs 600/- (Rs 400 repair charge and Rs 150 service charge).
We still cannot come out of the shock how an Onida service personnel could dupe us like this.
We want an explanation for this as when we call your service center we expect certain reliable service not a source to exploit us for money.
The Onida service guy had a new piece of board and he said he can fix it with a new one, which was not even packed and was inside his suitcase. How can one believe it to be new? It could be that he is just replacing the old with another repaired old part.
We want an explanation to this act of exploiting customer Or else this complaint will go to the customer court.
You cannot dupe the customer and treat them like fools. If a customer does not have the technical knowledge of a product it does not mean that he can be fooled and charged money for all the unnecessary things.
If you plan to run a service center like this please rename it as looting centers because they are doing just that instead of providing any service to the customer.
You may please respond back Or call
0484-2216436
9995914289
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