Dear Sir/madam
This is Ganesh Ralkar, I purchased Onida AC from the dealer named Gem Electronics located at Dombivli East, for reference attached bill copy.
Sir from the day one i am not stisfied with the product,
Sir i have ordered speed cool of 1.0 tn to the dealer but he delivered trendy model which was not my requirement, even though i agreed for the same
Complaint:
from the day one i lodged a complaint for non getting cooling as per my requirement many times company engineers came and tried to correct it but not satisfied. first man told me you have lot of wooden furniture thats why you wont get cooling, another man said you need 1.5 tn of ac to get colling for the room od 100 sq. ft, another man cam e and checked the machine and told me you need to replace the machine as it is a faulty machine, next one is telling its not a company model as he said that body is different motor is of different model and so on.
Sir the company persons visited ten to twelve timed but of no use. now the machine is leaking like a water fall, the main executive came and repaired it but still the problem is going on.
Sir i have lodged complaints many times with the dealer also, but he told me its a company issue i can not do any thing.
As a customer i have spend so much money for the machine and installation and wiring and so on, and if that is of no use it is violation of customer rights, and that is why i am writting you for the last time if the issue not cleared i will step forward to protect my right.
Ganesh Ralkar
phone : 9833553305
Sir this was the complaint i have lodged in the onida company through email on 23 Aug they called me on the same day with the following feedback
Dear Sir / Madam,
We are in receipt of your Mail and noted the contents.
We have forwarded your mail & advised concerned department to look into your grievance and resolve the complaint to your complete satisfaction.
Thanking you with an assurance of our best service attention.
Onida Support Team
&-- Original Message &--
From: [email protected]
To: [email protected] ; [email protected]
Sent: Monday, August 23 10:54 AM
Subject: Onida FeedBack Team
Customer detail is as follows.
Name: Ganesh Ralkar
Address: A/16, Sukhijeevan CHS, Ramnagar, Chittaranjandas Road, Dobivli East
Complaint No.: not known
Phone: 02512863562
Mobile: 9833553305
Email: [email protected]
RegistrationId: 29412070
FeedBack: Non getting cooling of AC and machine is leaking
Date: 23 Aug 10:54:22
Onida FeedBack Team
They called me on next day and said we will come to you and check the issue again. but still today no one is entertaining us.
plz look forward in it
Ganesh Ralkar
phone : 9833553305
0 comments