Inconsumercomplaints.com » Electronics and household app. » Review / complaint: Onida Washing Machine - Damaged Product Delivered Instead of New Product at the time Of Purchase | News #463994

Onida Washing Machine
Damaged Product Delivered Instead of New Product at the time Of Purchase

Hi Team,

I oblige you to please go through the entire email Conversation with the company service centre representative, as i Had Purchased New Product and they delivered Faulty Product and i had refused to accept the delivery and they left the machine at my place and gave me false commitment, It is a Humble request please give me a Quick Resolution, i had called then on 11/06 and spoke to Nikita she promised they will come and repair it by the end of this week no one came so i called again today and they rudely spoke to me. Please help me

From: muzammil mukri

To: atul

Cc: Sayed Saab ; Sagar Kalani

Sent: Monday, May 14 5:22 PM

Subject: Re: FW: revert to your mail

Dear Sir,

I haven't received any revert back since last week when i had called you on 9321960405 and some one answered saying that you had gone for lunch i requested, i believe mobile phone can be carried along with you if you are off for lunch any ways i requested that person to have you call me once you are back from your lunch and no response from you. This is what i don't like from you guys, you guys are careless in term of customer service. Can you please tell me how long is it going to take for you to pull out the Job Sheet with my signature on it and whether you can extend my warranty to 2 years post finishing my current warranty. And when sending the technician i don't that Shamsher to come back as he is a careless person. It seems every one in Onida is CARELESS they don't know what is CUSTOMER SERVICE. As you have seen i have forwarded the prev mails to Onida itself but no response from very long time

I am going for this option as of now so at least my wife can save her energy washing the cloths herself. I will see what i have to do further as it seems you cannot help me in this situation.

Cheers!

Muzammil H Mukri

DIRECTOR

MAHARASHTRA STATE COMMITTEE

ALL INDIA HUMAN RIGHTS & CITIZEN WELFARE

From: atul

To: 'muzammil mukri'

Cc: [email protected]; 'bsi-thane' ; [email protected]; 'Hetal. M' ; 'Sagar Kalani' ; 'Sayed Saab'

Sent: Tuesday, May 8 10:45 AM

Subject: RE: FW: revert to your mail

Dear Sir

Still Considering the Edge and machine can be repair, we will make the set ok and can offer warrantee extension maximum what we can give.

Please confirm your acceptance to take prior approval for warrantee extension.

Regards

Atul ponkshe

From: muzammil mukri [mailto: [email protected]]

Sent: Monday, May 07 9:28 PM

To: atul

Cc: [email protected]; 'bsi-thane'; [email protected]; 'Hetal. M'; Sagar Kalani; Sayed Saab

Subject: Re: FW: revert to your mail

Dear Sir,

It seems you havent read the entire email that i have sent you. in that i have clearly mentioned that i have received the set FAULTY AT THE TIME OF DELIVERY WHICH ALSO MEANS THAT " MUJHE WASHING MACHINE JAB DELIVER HUE THI WOH CHAL NAHI RAHI THI AUR MAINE DELIVERY REJECT KIYA THA PAAR DELIVERY BOY NE MUJHE KHA KE SET NAYA KUCH SAMAI CHALNE KE BAAD WOH WASH TUN FREE HO JAAEGA."

Hope so this font is very clear enough for you to read it, and the below mentioned details that you have given is incorrect, because the set was never OK. and you technician has signed on my behalf stating that the set is OK which Aneesh Anthony also said that, where this is a Fraud Committed By your Technician.

I would also request you to please send me the JOB SHEET where the technician has signed on my behalf stating that the set is OK

Cheers!

Muzammil H Mukri

DIRECTOR

MAHARASHTRA STATE COMMITTEE

ALL INDIA HUMAN RIGHTS & CITIZEN WELFARE

From: atul

To: [email protected]

Cc: [email protected]; 'bsi-thane' ; [email protected]; 'Hetal. M'

Sent: Monday, May 7 2:36 PM

Subject: FW: FW: revert to your mail

Dear Sir

Find below the details of your complaint register with us, in last year.

We cannot replace the set as we are having spare parts with us and we are offering warrantee on the product – which is for repairs.

Please confirm when to send the person for replacement of spares and to make the set ok

Waiting for your revert…

1. 12025066380381 - SET OK

2. 12025066381117 - SET OK

3. 11055066380621 - SET NOT DELIVERY

4. 12045066380713 - GAIR BOX REQ/CUST NOT READY TO REPAIR

Regards

Atul ponkshe

From: muzammil mukri [mailto: [email protected]]

Sent: Thursday, May 03 4:52 PM

To: [email protected]

Cc: Sayed Saab; Sagar Kalani; [email protected]

Subject:

Dear Sir,

VERY VERY POOR Sevice i have Received from ONIDA. I had Purchased a Washing Machin model :- HYDROFALL 70S On 18/05 from SNEHANJALI which is at Vasai West. At the time of Delivery the Wash Tub & Spin was rotating very Stiff so i informed the person who had come to deliver the Washing Machine, He said that as this is a new Machine, so afetr using it for some time the wash Tub will be free. After using the machine for a while the wash tub was still stiff and sometimes it use to rotate and sometimes not. I went to the Dealer SNEHANJALI and complained about it in June, They said that they will send a Technician who will check and Resolve the Problem, i told them that i need the machine to be replaced because i have received a Faulty machine and i had told this to the person who had come to deliver, so they said that technician will see first what is the fault. Nobody came for another 2 months, then i went back in August to check why nobody has come to repair they had no answer, they took the complaint again, and again i was given the same Jazz, After a 15 days a Technician from Onida came his name was Shamsheer he swa and he said that as he is not having the Parts with him so he will get the Parts tomorrow and will Fix it. Tomorrow never came for that person, So after 15 - 20 days i went back to SNEHANJALI they said that the part which needs to be fixed is not available and will be available after 2months, and this was not informed to me by the Technician, After 2 moths the same person came he fixed some part and went Off giving his Number to call if there is still the same problem, i called him the very next day which was Friday as the Tub was not working and only the Spin was Working, he promised that he will come to my place in the Afternoon after 2 PM, which he failed to come, So i was very cool and Calm waiting for him to come, I tried calling Multiple time but never use to answer my call, Then in Jan again i went to SNEHANJALI to complaint they said that they will send some one. Nobody came from ONIDA. Again i complaint at SNEHANJALI on 18/03 and same person Shamsheer came on 24/04 checked and said that he will get the Gear and some Part and as the Regulator was also not working so he was suppose to get it next day and will give me confirmation call within 30mins, No Call No Show, Called SNEHANJALI spoke to Mr Lobo (Manager) they said that they spoke to that technician and he will be coming on 27/04 after 5:30 pm, again NO body Turned up. So the Moral is That ONIDA IS IRRESPONSIBLE COMPANY, THEY DONT BELIVE IN CUSTOMER SERVICE AND ON TOP OF THAT ONIDA SELL FAULTY PRODUCTS TO THE CUSTOMER GIVING FALSE COMMITMENT. ONIDA FEELS PROUD TO MAKE THEIR CUSTOMER UNHAPPY AND SEE THEM IN TROUBLE AFTER TAKING MONEY FROM THEM FOR THE FAULTY MACHINE THAT THEY HAVE SOLD RATHER THAN RETURNING IT BACK TO THE FACTORY.

As i have complained so many times and your colleague Mr Aneesh Anthony could find only the following and rest either have not been registered or dispersed.

1. 9/02 - 1202506638038

2. 26/02 - 12025066381117

3. 14/05 - 11055066380621

4. 19/04 - 12045066380713

and the mobile numbers by whcih these complains are registered are 8097069093 ; 9323223473 ; 9870165413.

Since the Day of delivery i am requesting them to please replace the machine as it is Faulty and as per consumer rights i can reject the delivery if it is faulty and i have been miguided stating that as the machine is new it takes couple of months to get free, hence refused to get it replaced even thought it was not working at the time of delivery.

I would like you to please look into this and please REPLACE ME WITH A NEW MACHINE WHICH IS WORKING AND IS IN GOOD SHAPE.

Cheers!

Muzammil H Mukri

DIRECTOR

MAHARASHTRA STATE COMMITTEE

ALL INDIA HUMAN RIGHTS & CITIZEN WELFARE

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Company: Onida Washing Machine

Country: India   State: Maharashtra

Category: Electronics and household app.

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