Dear Sir
I jitender yadav purchase onida split AC last year’s 0n 06, i am very satisfied with your service & AC performance
So I decided again buying Onida window AC
Finally I purchase Onida 3-star rating window AC from Paarth electronics, dwarka, raja puri on dated 02/06 time 21:00 hours
* AC delivered by dealers (Paarth electronics) after 2 times follow-up on dated 03/06 at time approx. 14:00 hours
* For AC installation i call to dealer sales boys MR Manish on mobile no 09350214514 he says our AC install 03/06 evening
but i wait for AC installation boys around 17:00 hours then again call to Mr Manish then Mr Manish given a mobile no 9811571164 of technician for ac installation then
i call to technician he says i will be reached after 1 hour but he is not come on time then again so many times call but he is reply again & again give a time every 1 hours
Then i stopped calling to technician after 21:00 hrs. So please let me know who is wear my time wastage 15:00hours to 21:00 hours
* Next day on dated 04/06 at 08:40 hours your technician call me for installation but he is use very wrong language (mujhy ghar nahi mill raha hai tu bahar akar laija mujhko)
i say what type language use you but i brief our home location, then again he is call me on 08:45 but again he is use wrong language (tu gar kay bahar aakar mujh ko laijaja yadi ac lagawana hay tuo nahi tuo mai ja raha hu) then i say i don’t want ac fitting done by this type persons
* Again call to Mr Manish sales boys on around 10:00 hours for complaint & ac installation he is reply send another installation persons
* on 04/06 at 2nd half When AC installation persons came in my home that time i am not in my home but my family is there but this persons say to my wife for AC lift by you ground floor to 1st floor otherwise if i lift AC then charge Rs 100/- extra then my wife call me for who is lift AC ground to 1st floor then i suggest to my call to Mr Manish (sales boy) after so many discussed finally AC installation persons not lift AC then request my wife another outside persons for ac lifting.
* when i reached my home 0n 21:00hours i start AC for checking but i found AC not proper cooled, full night ac on temp set 17degree but room temp. Not fall down 29degree temp on full night.
* Next day on dated 05/06 morning around 09:00 hours i checked AC fitting found three defects
1st is window ply is not proper fixed&&&&&WHY?
2nd is back side cabinet & ac unite two bolts (screw) are missing&&&--WHY?
3rd is back side condenser fines are damaged around 38 to 40 places&&&-- WHY? If i purchase new AC then why damage fines
After inspection AC i call to onida customer care but that time your staff say our system is shutdown so please call after 1 hours then i again call to Mr Manish for complaint he says i will send AC engineers for AC complaints resolve
* Again i call to your customer care for complained on 05/06 on 15:30 hours then my complained register wide no. 12065996380191, she is give ensure rich our tech. today evening but after wait i call to Mr Manish (sales Boys) then i says Mr Manish come my home & check my AC why damage ac fines and request please replace my ac unit he is reply sir today not possible visit at your home but i definitely visit on 6/6 morning for ac unit checking then i agree.
* on 6/6 morning 9:00 & 11:00 two times call to Mr Manish but both time mobile is switch off then again call to onida customer care for again complained, she is reply today again your complained transfer to out technical team ensure me today all concern resolve
but still no any respons till now
Jitender yadav
9999113287
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