Its with great pain and anguish I'm writing this, I'm really regretting now to have taken an Onida Xaria Lite LCD TV due to very fallacious customer support (Adonis - Calicut branch) i'm receiving at this point of time.
I've registered a complaint dated on 15 November with Adonis customer care and my docket number is 11118866381025. It has been now close to two months and no action has been taken till date. Numerous time I've spoken to Mr. Sreejith (Calicut Branch - Service Manager) citing my issues and woes. Everytime I spoke to him he has pacified me stating the issue will be rectified within next couple of days. I feel betrayed with the kind of customer support I'm receiving from Adonis despite of the fact that I'm holding an extended warranty contract (EWC No. 2011119366) for my LCD TV. With the kind of cold response I'm receiving from Adonis customer support team, I'm sure my issue will be further dragged to another couple of months if i doesn't escalate my problem.
Rather than keeping a customer unhappy for this long, please consider replacing my existing LCD TV with a new one under EWC or atleast have the courtesy to provide a standby TV.
This is my last resort for help to get my issue sorted out. I'm an optimist and strongly believe that there would be atleast a person from the management team who can listen to my problem and do the needful to get the issue resolved. If you need any further clarification from my end, please feel free to call me at 9446092012.
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