Hi,
I bought an Exhaust Fan of M/s. Orient (Model- Air Flow) on 5th May from Kalra Electricals, Amar Colony, Lajpat Nagar at the price of Rs. 1, 100/-. This fan never gave us the desired result and was very slow from the day one. On top of that the fan has stopped working within a week of installation. It just gives a humming sound upon switching it on.
Upon calling the shopkeeper (Kalra Electricals), I was told to contact the company's service center directly on phone numbers - 011-27296943 & 27298193. I am calling on these numbers since Saturday but nobody is picking up.
At last I took the number of their HO in Okhla Phase-3, New Delhi and called their board number 011-40507000. My call was answered by Mr. Varun in Services. He also suggested me to call on phone numbers - 011-27296943 & 27298193 and talk to Mr. Raj Kumar & Mr. Varun there. I called on these both numbers more than two dozen times again but no avail, nobody picking up.
Then I called Mr. Varun again in their HO. He said that I will receive a call back in 20 minutes but these orient guys are not aware of call back and of customer orientation, so not received call from him.
I need to say as follows:
1. I don't need a fan which goes off within a week and want a full refund of my amount I paid for the fan.
2. Nobody should buy orient fans from immediate effect, as Orient Company doesn't care their customers, as nobody is even interested to listen customer's grievance.
Please provide an immediate resolutoin to it.
I can be contacted on:
phone: 9999 465 777
mail: [email protected].
Regards,
Arjun.
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