Sir,
I have purchased a Panasonic Digital Camera DMC-F3GF-S having
serial No. SDOCAOO6664 from a Dealer named ALLIED
SALES, 210, FATEHPURI, DELHI VIDE RETAIL INVOICE NO:13419 dated 31.7.2010
by paying an amount of Rs.8000/- . But I would like to inform you that
while first use & when I started coverting the photographs found that
the Data Cable Port is not working. Since I live around 300 Kms from
Delhi so it took time to take the Camera back to the same dealer.
When I visited again after a gap of three months, he refused to take
back the Camera & instead ask me to contact service center to the
nearest service center of your station. I came back and thereafter
contacted Customer Care Center & from where I came to know the service
center located at Dehradun named S.S.Services. I visited the service
center on 12.5.2011 and handed over the Camera in the Service Center.
But its painful to inform you that till date I haven`t got my Camera
back. On 18.7. I visited the service center again and came to
know that a Black strip has emerged on its screen. They had sent the
same to Delhi service center. But what is my fault. I have not used
that Camera for the purpose I bought for and till date after a gap of
roughly six months, the same is lying in your service center at
dehradun or Delhi. Please let me know as what should I do to take
back my illfated Camera after experiencing such a poor, pathatic
service experience of such a reputed company. In fact I won`t like to
get the damaged Camera without any fault of mine. So you are
requested to please do the needful and get some solution for not
compelling me to go to the consumer court etc.
I will look forward for a positive solution from your side by
replacing / providing a New Digital Camera in place of that ill fated
Camera.
Hope to hear very soon from your side ;
RAJIV NAGPAL
M.BILE NO;9882263111
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