I had purchased an DVD home theater from Croma at mulund just before the expiry of the warranty period my DVD stopped functioning. And the engineer from philips came and changed the part but after that the DVD was not performing as it was previously i called them many a times and after 3 to 4 months again my DVD stopped working. Now after pursuing the company and calling daily to some MR. Sunil and MR. Deependar thapa of Philips i am told to pay Rs:- 1400.00 to get the product working again. My question is that if i pay the amount and again after a month of two months if it gets faulty who will be responsible and should i shell out Rs:- 1400.00 every two months. For this i am contacting philips from the past 15 to 20 days but all that i am getting is promises that the concerned people will call you back before noon and they never call. What can be done please help me in this case. What is the use in trusting a MNC brand like Philips when the same product is available cheap on roadside.
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