I have given the Home Theater DVD system (HTS4750/98) for repair to Philips Authorized Service Center, The problem that I was facing was "CD/DVD" use to get stuck in the panel. When I gave them for the problem for the first time, they told me that they have rectified the same.
With in one weeks time, we started facing the same problem, but this time it was on & off and not every time. We observed the system for quite some time before approaching the Philips Authorized Service Center for the second time. Only on confirmation of that problem, we gave the system for the second time, they advised me to change some component and I paid for the same.
With in very short time of the second time repair, I faced the same problem and additional problems as well i.e. CD/DVD getting stuck, Tray Eject problem, Source not working. I gave back the same for further repair with very high dissatisfaction on 26/01. Today is 06/03. I must have called them many many times during this period (my cell phone bills are the proof to say how many times I have called them) - all that I get the response from the other side (a lady speaks) is that "we will let you know in couple of day time &/or our service engineer shall contact you" None of them have called me to let me know what the problem is. Today, I again called the Philips Authorized Center. Today they inform me that they are yet to hear from the Company i.e. Philips India Limited. They further told me today that I might have to shell down Rs. 3000/- to Rs. 4000/- for the repair. This is simply disgusting.
WHO FROM PHILIPS INDIA IS RESPONSIBLE FOR THIS CUSTOMER AGONY AND HARASSMENT.
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