I have a Philips micro theatre system bearing model no MCD 190. The problem is that the central mechanism that holds the compact disc in place has broken. Accordingly on 17-11-1010 i lodged a complaint with Philips consumer care (Toll free no: 18001022929) and was given complaint no 471525 with an assurance that the said complaint would be attended in the next 48 hours. There was a call from the Ahmedabad service centre on 18-11, informing that the said service personnel will be visiting anytime between 1 pm to 7 pm. However no service personnel turned up on that day. Complaint was once again lodged on 19-11 with the toll free no and it was once again assured that urgency request has been placed and that the complaint would be attended on the same day. Once again the service personel failed to turn up. The same exercise was repeated when the consumer care was contacted once again on 22-11. When the consumer care was contacted again in the evening hours of 22-11, it was informed by a senior personnel that the desired serviceman will attend the complaint by 2030 hours. However as anticipated nobody turned up. This is amounting to cheating and deliberate misleading of the consumer with no reason assigned for the delay. To be taken up strongly with the company.
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