I have purchased Nokia 5800 Xpress Music mobile handset from Pune Branch of Planet M.
Invoice No. 00624
Dated: 03/06/09
Time: 09.34 PM.
With 2 years warranty.
I have purchased the phone on 3rd June.
I went to Nokia Care Townhall Branch at Jamnagar, Gujrath (as i shifted to jamnagar.) to resolve software problem in my handset on 20th May.
Nokia care told that your One year warranty has been expired on 08/02.
Means 4 months before the invoice date and they cannot provide the service.
I called at Planet M, Pune to resolve the matter at that time. Nokia Care Person talked to them to forward their purchased invoice.
Planet M person Mr. Kishore told that he will resolve the matter within a week.
After a week Mr. kishore told that they have talked to Nokia and problem will be solved. Then i again went to Nokia care but they told we haven't recieved any mail or not even anybody called for your problem.
Untill now no action has been taken from their side.
I have visited 4 times Nokia Care. It is about 25 km from Essar Township.
I am really pissed off. I dont know how they will provide me 2 years of warranty. They are just bluffing the customers.
From now onwards Me and all persons related to me will not buy any product from Planet M.
This is realy shame for Planet M. We supposed to get good service from your side thats why we were buying products from Planet M, not from Nokia Priority, but thats the mistake i have done.
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