Tata Swatch
Dear Sir/Madam
Subject: Poor Service of Tata Swatch.
We have bought Tata Swatch Model (Rs 1199/-) on 10 June from Retailer Chandigarh. As per your advertisement printed on Tata Swatch Cover, that it removes 99.99% viruses from water and it purifies 3000 liter water.
But this product stopped filtering water on 15 July, just after 1 month, and we immediately approached to Tata Swatch retailer and he had suggest us to purchase new filter bulb. I was shocked because it has not filtered 3000 liter water as it was printed on advertisement and this was same, we had given an assurance by retailer and as well as Tata Swatch Representative at time of buy.
There are number of other water filters in market, but we had bought it because, it is a Tata Product, but we don’t know that Tata is also manufacturing cheap category products. We had also learned that you are not only manufacturing cheaper products but you are also cheating peoples by giving false product information through advertisement.
This is not possible for middle class peoples to bear Rs 350 Per Month for new bulb, This mean we have to spent Rs 4200 per annum for water purification.
Please therefore this is my humble request to you that please refund my money as soon as possible or otherwise I will forward a request to consumer court for this matter.
Regards
Jatinder Pal Singh
House No. 672, Phase 4
Mohali, SAS Nagar (160059)
Punjab
Mobile: 92560-92795
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