I lodged a complaint on 03-09 for my refrigerator under KLO912001235. After receiving an estimate I informed the service centre Speed Service and they collected the appliance on 04-09 for repairing. When after 5 days, I inquired about the position of the fridge, I was informed that work could not be done due to meeting and rains etc. After my ultimatum I was informed today by some MR. ARNAV that fridge was ready and I should collect it after paying the dues and inspecting. I said when yoh have cahrged incidental charges why you will not deliver at home, he simply told this was the rule. I was very much shocked with the rude behavior of the person, Mr. Arnav. Moreover I also told him that how I could check the appliance within 10 minutes and moreover the company will be giving some warranty after repairing. Mr. Arnav simply told me this is the rule. I was informed a day earlier by the company that the appliance will be delivered at my residence after repairing. But next day such a behavior by the company staff is not expected. I have been purchasing Whirlpool appliances since long but faced this type of rude behavior for the first time. I have also informed them that I shall be leaving for Mumbai tonight and if the fridge is not delivered, Ishall not be liable to pay any godown rent or other charges. I would request you to look into the matter. Praveen Shanker Yagnik Mob 919831936871
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