Dear Sir,
I am a resident of Madhav Kunj, Sector-9, Rohini, New Delhi-110085. We were gifted a Kent RO Grand by one of our cousin and we got it installed this year in may. We do have the details/bills and everythibng, the Product is pathetic in the first place since last four months it had broken down twice. on the top of it the customer care is pathetic. They don't turn up, in the recent incidence I suddenly realize on the morning of 8th september that its not working, called up customer care and they promised me that the engineer will visit in next 24 hrs.. Its more than 72 hrs no body has visited, moreover i had called the customer 50 times and even spoke to their ASM of north resion Mr. Vinod on 10th spetember, He promised it will be rectified by the evening but nothing happened. Today I made 4-5 calles and got to know the technician had palced a remark that some uv lamp is not working... but the fact is no body ever visited our Place. I took his name - someone called pawan kumar jha.
More over I took the no. of SS chauhan the DGM and called him but all in vain. These guys are rogues, liars and just keep harrasing the customer.
I seek your intervention into this matter and ready to file a case if need be to make them understand the value of customers.
My mother is a cancer patient and purified water is more of a necessity than luxury and that is why I had been calling them, chasing them for last 72 hrs... without any response... they just keep giving false promises... I would seriously like to take a legal action against them.
Please look into the matter and do penalise them so that this kjind of behaviour is not repeated. Or do let me know the procedure to file the legal complaint against them.
Kind regards
Monika
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