I had purchased Samsung Galaxy Y duos ST-6102 mobile phone from Top 10 M/s. Mobile World Nokia Mobile Shop, Om House, Opp. ST Bus Stand, Nr. Railway Stn. Vasai Road (West) on 15th Dec. However, from the date of purchase the mobile automatically gets switched off. On 16th I was out of town and 17th the Nokia shop was closed. On 17th I even called the Samsung Customer Care to help me out with the same. No solution was provided but said would asked his senior to get back to me on this (complaint No. 8449338384). I reported this thing to the store manager of Top 10 on evening of 18th Dec. He asked me to visit the Samsung Gallery for checking the same. However, when I visited the Samsung Gallery in the evening it was already closed since the shop closes at 7.00 pm.
I visited the Gallery the next day (i.e. 19th Dec) with the trouble still there even after paying the entire amount for the handset. However, your executives at the customer care asked me to keep the mobile at their place so that they can check and return me after getting it rectified. However, I insisted that the same should be done in my presence since I have paid the entire amount and could not keep the mobile for entire day since my office calls will get affected. So the executive updated the software in my mobile and gave it back to me and asked me to check if that would clear the problem.
However, the problem still persisted and even after software updation the mobile still used to get switched off automatically. So I re-visited your gallery on 21st Dec morning and reported the problem. They asked me to keep the phone and told me that they will call back after understanding / solving the problem at the earliest. Also, I was assured that replacement would be given in case of a major problem. But they did not revert back even after their assurance of getting back at the earliest. I had to borrow my friends phone for these days so that my office work is not getting affected. Out of desperation I had to call them back for my mobile on 26th Dec since your team of professionals never reverted back. I was then informed that the rectification will take more time since they are to change the entire hardware as it was not functioning properly. I demanded that a new mobile set should be given since I was handed a faulty piece at the time I bought. But it was informed to me that replacement can’t be done and only the hardware can be changed in the set.
I have the bill and complaint copy for the same.
0 comments