Hi, I own HTC sensation XE bought it 6 months back, one surprising morning after charging over night it refused to start up. I visited the Pune PC support service centre. I had submitted the phone in a good physical condition, Now the mobile handsets are not being repaired in Pune. They are sent to Mumbai service centre. After almost a week I called up the HTC service centre in Pune and to my surprise they said I had to shell out 13k for the repairs for a 6months old phone. It seems HTC is cheating on the customer while refusing to service the IN warranty phones.
I was being told by service centre for some of the physical damage to the circuits in the phone. I had submitted the phone in good physical conditions and it was scratch less. Basically the complaint was with Software and since they were not able to solve it they blame it to faulty hardware. It seems HTC is doing fraud with INDIA customers, since their service centre are not even managed by them selves but some third party Technicians.
Its really pathetic with HTC, since such an expensive phone almots 30k and poor service quality at least they should have set up their own service centres in INDIA .
I would recommend every one not to buy HTC phones in INDIA since it would be waste of money when you have to get it service, in return the HTC call centre asks to pay the reparing charges to get the phone in working again.
Below are my phone details if some one from HTC care about their post sales services in INDIA .
IMEI no.358313047057745
S/N: SH1AJV8000744
Thanks
Raghavendra Belurkar
9820273748
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