I have obtained prepaid SIM from airtel hoping to avail 3G services on my black berry 9300 Airtel prepaid - No.8971125819. After having sufficient plan money > Rs.399 – when the process is completed and remittance amount is mentioned, reply SMS says new prepaid customers “we are unable to process you request. If you are a new prepaid customer please try again after 24 hours”. This amounts to say that their existing system is not fully operational or setting is being done now. After having completed process and not getting the services desired for three days – again today I am told to wait up to 48 hours.
I think it is a clear case of systems not functioning whether hardware or software or technical people are unable to handle new accounts. After five hours speaking to several agents and three nodal officers today, I could see ‘3G’ for some time on my Mobile and off and again on; once ‘GPRS’ was also seen. At the time of writing this mail I see on ‘edge’ appearing.
Airtel should not entertain request for 3G services and ask the customer to follow the process of registration, until their systems are in order and if it is going to be 48 hours later, then should ask customers to start the process of registration only after 48hours and just not give excuse as “we are unable to process you request. If you are a new prepaid customer please try again after 24 hours”. I have lost about Rs.100 speaking to Airtel customer care for no avail.
Please inform me whom should I contact in your esteemed Authority for redressal of my grievance.
S. Vynatheya Prasad
Prepaid Airtel Mob No.8971125819
No.29, Sri Charana, 9th Cross, Telecom Layout,
Jakkuru Post,
Bengaluru – 560 064.
Other Contact No.94483 96895
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