Dear sir
sub: complain about my airtel digital tv connection
with respect to inform you that i am customer of airtel since 9th nov and my no is 3000073704 name as SANJAY DHAMELIYA AHMADABAD and in last month they increase a rent for me so i call customers care and ask about that and they told me that you have also activeted Hindi plus top up and i say stop that top up and tell me which channel i Can see now so they told me 5-6 and not ready to tell me all the channels and i see after half an hour of that phone call my all Hindi plus channel's gone but also gone my star plus channel so on 4th december i again call to costumer careand make a complain to this and no was 1570331 on second day they call me and say that your complain has been solved and you can see that starplus channel after half an hour right now updation is going on so right now you can not see the channel but after some time you can see that channel
after that i wait for 2-3 days and on 7 th December i again make a complain with no 1584672 and next day same reply that your problem ahs been solved but still not able to watch star plus but rest of channels ware OK
i wait for Star plus till 9th but not solved till that day i make a complain to them on 9th and no was 1594673.they reply me that all channel are OK but starplus we have to check to your box and card so we will send a engineer to your home tomorrow at 10 am i wait for that engineer till 10 and that person calling me and telling me that you have passed 1 year so my visit not comes in free visit for that you have to pay me i said don't come if i have to pay for and ask him what i pay its a company fault i said to company to stop my top up any why they stop my package channel for which i am paying now also its a company fault and company has to send a person or not that they have to decide i want service for what i am paying its not my fault its your technology fault and why customer has to pay for fault technology use by company its not a mettor of pay but company cheating to customer in such a way so please show me the way what to do next.
regards
sanjay dhameliya
Ahmadabad.
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