Hello Airtel,
This is Saurabh Sharma (Customer ID - 3002852191), I am here to address one of my concerns which has not been handled by the
Digital Tv Customer care and every time I call the customer care, they open an SR logging a complaint however I do not see any stringent actions
been take from their end.
It's the same with the team leaders as well as the customer care executives, either they do not know how to handle the issues addressed
by the customers or they lack process knowledge, which is again creating lots of dissatisfaction amongst a whole bunch of customers.
I did a recharge of Rs.628.00 on 9th of October since I had to get the airtel tv relocation done and requested for an engineer to visit
my place however after calling the customer care several times, I could not get the technician to my place hence I got the airtel TV installed
through a local airtel technician available in my area where I am residing currently.
Neverthless, of this act of carelessness, the airtel has charged me Rs. 300 towards the relocation however none of the engineers visited my place
to install the connection because of which I paid a local technician an amount of Rs.800.00 (Including the extra cable charges).
Despite of my several calls to the customer care, the action what they have taken so far is that they logged a complain against the engineer who was
supposed to visit my place and no further actions have taken place so far.
I called the customer care today as well and spoke to Rachna who was unable to address my issue and when I asked for an escalation, she said that none of the
team leaders are present on her floor hence I opened a service request number # 4481941 (issue is balance deduction) to request the senior executives to look into the
issue and call me back with the detail clarification.
I want to seek a clarification about why I have been charged an amount of Rs.300 when none of the engineers have visited my place, could you please look into this issue
and revert ASAP?
Should you need any further clarification on this, please call on 9650900551.
Thanks,
Saurabh Sharma
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