Philips DVP3326
Supported formats not playing

Hello,

This is regarding the Philips DVD player (DVP3326) which I had purchased about 2 months ago. The manual and customer care insist that it plays DivX format. But some videos do not play whereas some has no audio. The customer care has not been much helpful and the technician who came to our residence simply answered that the format might not be supported.

The whole point of purchasing this product was that I can watch movies easily through USB; which I am not able to do currently.

Kindly look into the matter and help me out.

Thanks,

Mahalakshmi