Airtel digital tv dth
AFTER PAYMENT NO CONNECTION NO REFUND NO CONTACT

DEAR SIR,

I applied for New multiroom Airtel -DTH connection online.

I HAD PAID FOR THE CONNECTION ON 9TH OF JULY WITH TRANSACTION ID IBG5614299 AMOUNT PAID FOR rs. 2380 FOR 2 MULTI TV CONNECTION FOR MY SUBSCRIBER ID 3001283995 NAME SALABH SARRAF AND IT WAS PROMISED THAT THE CONNECTION WILL BE DONE WITHIN 48 HRS BUT NO ONE HAS APPROACHED YET. AND I AM FEELING CHEATED BY PURCHASING IT ONLINE FROM the company. AS I NEVER EXPECTED THIS KIND OF HOPELESS SERVICE FROM AIRTEL DTH..

i emailed and contacted several times to customer care but no one is taking response even i called nodal officer airtel mr privendu (bihar) but he also to the plea by saying that i ll reply u within an hour and then he is not receiving the call.

please help..either provide connection or refund. as i am feeling cheated.

thanks

Salabh Sarraf

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email which i received:-

Dear Sir

Thank you for showing interest in Airtel Digital TV. As Spoken with Krishna. Please find below the link from where you can make the payment:

http://web.shelltransource.com:8089/airtel/payment/index.php? bid=106007

*Shell Transource Ltd.(A Vertex Group Company) is the Prospect Management Center for Airtel DTH PAN India.

***Installation will happen within 24 to 48 Hours after making the payment.

****Direct Helpline: 12148 from Airtel & 18605006500 from Non Airtel

**Conditions Apply.

Sagar Mhatre, Team Leader

Vertex Customer Solutions India Private Limited

www.vertexgroupindia.com

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Model No. T-361, 6th Floor, Tower No. 8, ITC Park, CBD Belapur,

Navi Mumbai – 400614, India

E-mail: [email protected]

then i contacted o same email id today and i got following reply. Sagar Mhatre Sagar. [email protected]

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3:46 PM (3 hours ago)

to me

Images are not displayed. Display images below - Always display images from Sagar. [email protected]

Dear Sir

Today till EOD it will be closed

Sagar Mhatre, Team Leader

Vertex Customer Solutions India Private Limited

www.vertexgroupindia.com

Model No. T-361, 6th Floor, Tower No. 8, ITC Park, CBD Belapur,

Navi Mumbai – 400614, India

E-mail: [email protected]

cid: [email protected]