Dear Sir/madam
I am mehul patel from vadodara, Gujarat. My complain against AIRTEL DTH services that i am using since last july-09.
i have facing a critical viewing problem since last two months. At last 21st april-10, I did complain to customer care. But my problem still not resolve even
they sent an engineer to my home. Meanwhile i called many times to customer care and even also mail them. Every time they reply and told me to
solve problem within few hours. But then after no body would come to solve problem.
My DTH unit is still under warranty of one year and they deduct daily charges from my account. I think they are not intend to solve the problem in
Warranty period and pass the time.
Today morning i also called customer care and tell him to take my unit and viewing card back and give me another set or give my money back,
but then after they just sent sms. My problem is still as it is.
After paying that much i am not happy. They are cheating people by giving ads. I want my money back soon.
Here i give some details of my id and complain no.
My id to airtel 3000926666
Booked as mayur patel -09824438936
Customer care no. 18001028080
Ist complaing on 21 april with no. 2412118
2nd complain on 15 may with no. 2698398- i talked to mrs. Jasmine today.
Technician come to my home Mr. Jayesh -09974089006.
I got sms today on 5.33pm that “dear customer, your services request reference no is 2698398 for VC issues has been resolved.”
But still i continuously found problem.
So give me reply how can i take legal step against airtel DTH services. Please Give me reply soon.
I really need your help. Or give me local office address or your legal adviser contact no.
REGARDS
MEHUL (MAYUR) PATEL
09824438936
[email protected]
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