I have Called Mr. Kiran Bhopal (9987785982) sales/marketing person from Airtel to place an order for Airtel Digital TV (setoff box). I have called him on 2nd June to place an order and always he was saying call me after 2-3 days and the installation will take place only within ½ an hour. Then one person came on Wednesday Dated 13/06 from Frontline and collected the cheque and promised that today before 8:00pm the engineer will come and install the box. Then I have received a call from Mr. Aslam at 4:30pm and he said the engineer will be there within ½ an Hour. Every hour I have called him and the practice was he was keeping me hold for 10 minutes and phone got disconnected and he never calls me again. I have called several times to Frontline they also saying that within ½ an hour somebody will attend the call. Then I have got the about 4-5 Sms and it was regarding thank you for selecting our product etc. Again I have received one SMS and the sms was like your complaint Mum 1206120313 will be serviced by our engineer Mr. Vijay Chikhalkar and his contact no. is 9702965182. I have called him and he also replied he will be coming within ½ an hour. Also I have received a SMS saying your call has been closed successfully thanks. But unfortunately no body has come to my place. Then again I have received one more SMS like Installation manager call for install 09892049016 at 8:20pm. I have called him and he said I have not received any call from my office and he is not aware of such installation and now today it is not possible he will come only on Friday or Saturday. On their promised I have not gone anywhere and sitting at home but the work never completed.
I have told that installation manager to come next day early in the morning to complete the work after long discussion with him and with frontline he has promised that he will be coming at 10:30 Next day on Thursday morning Mr. Dutta Installation engineer started the installation and it took almost 3 hours and by 2:00pm he said that your box has to be kept power on and the connectivity will happen within an Hour. After 2 hours noting happened and I have called Engineers, Airtel office, Frontline office but noting happened.
Then the person from Frontline came to receive his receipt book which he has forgotten at my residence and he found that the setoff box which Airtel has supplied was not correct one. They have supplied High Definition box instead of General box which I have applied. So connectivity will be happened only on Friday when they will replace the box.
Now the question is when I have applied for general setoff box then how they have supplied high definition box.
There is no co-ordination between engineers, between sales/marketing teem. No communication between frontline and airtel. While getting the order they promise several things to the customers and they asked us to fill the contract form with all our details but those details never goes to engineers or installation manager. Those details which we are giving to them with proper address, contact no etc. then also the engineers will call you and they will request you to send Address through SMS.
From last two days I have stopped all my day to day work. I was simply sitting at home and waiting for installation manager to come and install and finally noting happened so far.
This is really shameful and bad service given by Airtel. I will request them to improve the service skill and don’t make a habit of mental stress to the customers and fooling them.
Please see that if you can do some change and action on the same.
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