As usual I & my Mother in law had been to big bazaar for our monthly grocery. At the time of billing she stood to give out the items while I had been to the other floor to take some other item.
By the time I reached I found the person (Mr. Hemant Pardeshi) sitting at the billing counter talking rudely to my mother in law. When asked for the reason he said the sodexo passes are only for food items and not for other items like soaps, shampoos. He was offending her for not knowing about this.
I then asked him to settle this matter as we had never faced such situation before. His behaviour still continued to be rude. Moreover he was throwing the items after billing in which one packet of grocery tore and when asked to put in another packet, the lady standing for collecting the items asked us to get a packet from somewhere. How can she ask a customer to do such things when you have so many staff appointed.
After all this... when people started telling him to hurry up he offended us in front of all public that it is because of our mistake.
I told him that I will complaint about this matter and he said to go ahead.
I would like make one thing very clear to you that we have been coming to big bazaar every month for the past 5-6 years... not because this is the only mall..but just because we are now comfortable shopping there. But if such type of behaviour is enetertained in your organisation then we have other options.
Please ask your people to learn to talk to customers..the customers would be wrong many times, they may not know many things..but there's a way of handling customers.. This was just not acceptable.
Cashier name: Mr. Hemant Pardeshi
Time : 19.31
Date : 7th Dec
From,
Gloria
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