Sub.: Misbehavior by the dealer at Panipat & sub standard bread (Britania) supplied..
Dear Sir,
It is a matter of great concern that I am using your bread for the last few years at my home.
However, recently it has been observed that your dealer at Panipat is not serious in providing fresh bread to the customers at Panipat.
On dated 23.09.11 (In the morning), I purchased your bread from our local shopkeeper (Model Town, Panipat) but when I opened the packing, it was found that the quality of the bread was not upto the mark. Immediately, it was explained the local shopkeeper (Mr. Vijay).
In the evening when, the supplier of the dealer (Mr, Sandeep) was arrived to supply the bread then in my presence, the quality of the bread was shown to him. But, instead to listening the grievance, it was my surprised & shocking that he misbehaved & said that since company don't listen our complaint too therefore he can't do any thing. In turn, he advised to put it to the street’s dogs if you can't use it.
Really, such words from a dealer's suppliers of a repute company like yours are not expected at all.
In view of this, I approach your good office to please look into the matter seriously & urgently so that the reputation of the company is maintained & your customers may not be treated like this & good quality product is only be supplied.
You are well aware that supplying sub standard eating-material is serious offence.
I hope you will take appropriate action in the matter.
Thanking you,
Manik Sharma
577, Model Town
Panipat-132103
(M) 94662-19121
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