This is a bitter experience that on 10.11.2010 at Howrah station when I was going to Delhi from Howrah. At 12:15 pm I purchased a misti dahi - small pack (clay pot) by paying Rs. 9.00 from Food Plaza at old Howrah station. After tasting one spoon quantity I got that the dahi was spoiled, may be due to long time keeping or keeping at higher temperature or keeping at fluctuating temperature. My wife who was with me, tasted and agreed with me. Then I went to the seller and I told that the dahi was not good and for that give me any other sweet. But the staff informed to a person who is an employee of that shop. The employee told he was a food technologist and having 15 years experience. He smelled the product and told the product was ok, even the earlier seller told the dahi made at morning on that day. I surprised as a food technologist he don’t know the dahi is spoiled or not even the seller told lie because the dahi made at morning will not be spoiled even it keep it at room temperature. Then I told as a consumer the dahi spoiled but the employee (food technologist) refused my comment. Then I show my Identity card. I have completed both B. Tech. and M. Tech. in Dairy Technology and having working experience in Banas Dairy (Gujarat), which is Asia’s largest milk handling plant and producing product of ‘Amul’ and now doing Ph. D. in Dairy Technology form National Dairy Research Institute (Karnal, Haryana) which is India’s top dairy institute. I have enough experience regarding misti dahi theoretically as well as practically. But the person not given respect me and he behaved such a wrong way that I can not stand even a single second. That day I felt really very bad. This is fact that in such a way the shop is cheating the consumer who wants to taste one cup of misti dahi which is a famous dairy product in West Bengal. As a Dairy Technologist and being a Bengali I can not tolerate this kind of behavior with a consumer because it is a dairy product and it is a famous dairy product of West Bengal. Please take necessary steps against the shop strongly other wise I will take necessary steps at extreme level.
Apurba Giri
Ph. D. Scholar,
Dairy Technology Division,
NDRI, Karnal, Haryana
[email protected]
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