Dear Sir or Madam
On 19/03 we ordered vegetarian and non vegetarian pizza’s from Pizza Hut. The bill number was: 93755.
The pizzas were delivered to our office at 21.00 hrs. At the time of delivery the delivery boy did not segregated the vegetarian and non vegetarian pizzas. He said there is tag on non vegetarian pizza. Hence we believed in him and did not ask any further question and paid our bill.
Sir my family is vegetarian and we never ate any non vegetarian food. However on 19/03 because of Pizza Hut’s negligence I ate non vegetarian pizza. I realize this when one of my colleague told me that this is non vegetarian pizza. Once I realize this I called Pizza Hut on 39883988 and I spoke with the restaurant manager Mr. Diago Dias and he replied that ‘sir galti ho gaya abhi kya kar sakte hain’ he wasn’t feeling guilty on the contrary he was so casual and said that they cant do anything now as mistake is already happen.
Also I spoke with delivery boy and he confessed that there were no tags on some pizzas which were non vegetarian. Then Mr. Diago Dias gave me the number of Mr. Anal Patankar who was heading the Mumbai area.
I spoke with Mr. Anal Patankar and he said that they are at fault and will like to resolve this issue by compensating my bill amount. However I told him this is not a matter of money rather its matter of feeling and emotions. Hence he said he will meet me on Monday to resolve this matter. Also in the call I asked him if you want I can give you the pizza boxes for evidence however he said there is no need for that and he will meet me on Monday.
Sir this is not just an incident but something which I will regret for rest of my life. Sir in my 25 years of life I never ate any non veg food but because of someone’s negligence I will suffer for rest of my life. This has caused me a mental trauma and emotional distress and I feel inferior to what I was before.
This has also cause distress for me and my family because this has never happen before. Sir I would like to log official complaint against Pizza Hut for their negligence and the distress and emotional trauma this has caused to me and my family.
Thanks & Regards
Manoj Solaska
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