I ordered Pizza online in dominos website at 7:27 PM yesterday (10/03) I received a call for confirming my address and order. They took each piece of information and confirmed the order. But the pizza was not delivered untill 9:30 PM IST, I have not received any calls or emails till that My order is cancelled. i had to call them back and enquire about my order after 2 hrs and the reply i got is my order is cancelled and the reason is they dont have delivery for my area. if this is the case wont they know that my area is not under delivery circle while confirming my address and order. Even though its cancelled is it not their responsibility to inform the customer about the status, they can call for confirming but not to intimate id its cancelled. This gave a high level of frustration in the family and we had to go in search of other option in the night for dinner. This is seriously irritating and need to be escalated.
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