Hi
I had booked 2 mattresses at Hometown on 27th Dec and tried cancelling 1 of the orders but they are refusing saying the product has been dispatched from the factory and so on. When i called up to follow up on the delivery the concerned person (Vijay Tiwari and Krishna) said there is a strike/bandh and all that and it would take at least 15-20 days for the your order. the moment i said cancel the order the sales guy called up someone and told its on its way and will be delivered in 2 days!! Absolutely cheating and pushing the product down your throat!!
I spoke to the manager Mr. Atul he said he would check and get back the next day (we had already wasted 3-4 days just in conversation). after 2 follow ups he also gave the same answer! India is horrible in terms of post sales!
The receipt that we got doesn't have anything regarding the cancellation. They are not even ready to take it back (return) since i have a genuine reason (medical grounds). There is no policy mentioned in the document that was given as a receipt, which mean i should be able to return the product within a stipulated time.
So its a complete case of cheating, false information, misguiding consumers! Absolutely unfriendly people at Hometown (Future Group), Ishanya Mall, Pune.
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