To whomsoever it may concern,
This mail is being written in connection with a complaint I have repeatedly followed up with your Hyderabad, Tolichowki showroom in regard to the Finesse Queens bed I have purchased on 07/01 via booking number:1030711246.
I had this piece delivered along with my dining set and the side table on 20th of January. Post, 1 week of usage of this bed, I had lodged a complaint with the showroom here, since the plywood plank or the base of the bed with storage had a crack and broke at the edge. I quoted this damage and had requested a personnel available at the number 9603366094 and 040 65121931 for check on this bed and have the necessary repair done. Every other week from then on I would have called this guy (I dont recall his name) and a female by the name Geetha who have been repeatedly quoting the same line "Sir, we have lodged a complaint with the warehouse, someone would check on this issue". But till date noone has actioned on this issue till date.
Last week even when I have warned Geetha and the other personnel (store manager or someone whose mobile number is printed on the bill) to have this case addressed as soon as possible and it was the very same reply with no seriousness whatsoever for the undue delay they have created messing around with this concern. I gave the deadline as last Friday, post which I would have this case addressed to even consumer court for having cheated a customers faith in your product. I have paid my hard earned money for this piece and I do not wish to be taken for a ride due to some puny staff you have in your showrooms dilly dallying with customers concerns.
I will never be sorry to say, business with such an organization has been a pathetic experience.
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