Hello friends,
Beware before you buy anything from Indiatimes.com. They have the most pathetic customer service staff and the worst products in the word to offer. I bought this Portable Adjustable Table from them on 20-Apr-10 (Order No. 112314934) and today is 7-Jul-10 and I am still waiting for the product.
I have never trusted these online stuffs but I took the risk on this one.
I placed the order on 20-Apr and recieved the good after some 15-20 days. When I checked the parcel, I found the table a used one which was even broken from one end. I immediately called their customer care and also wrote to them to replace my product. After a wait of 7 days, they sent me an SMS telling me how to courier it back to them. And I did so. Since then I have been calling them almost every day.
They dont have a toll-free number and it takes hell lot of time to connect to a Cust care guy (thereby increasing my mobile bill everyday). The guys are so unpolished and ill-informed. They refuse to connect me to a Manager on the floor. I have myself worked in Call centers during my student days and as far as I recall it is the right of the customer to talk to the supervisor.
Anyways, for replacement, they first kept promising me that I will get it in next 5 days, 7 days etc. Finally, it has crossed a month and when I called furiously these guys, the agent told me that my product cannot be replaced because they are out of stock! Can you beleive this? What kind of joke are they playing? So much harassment and finally telling me that they cant give me my thing.
Ok, I thought, if they cant deliver, let them give me back my money. Now its 14 days since that conversation, yet no sign of any wire transfer! I called these cheats today and now they want another 3 days to transfer my money. If they want my money as charity, they should have asked that way. Instead of fooling innocent people with their ’online’ tactics.
I had always trusted Times Of India brand and have read their newspaper since 20 years. But this is a brand they have started that will really kill their market worth. Hope someone is listening... but then they don’t have Managers to listen to us! God, help these souls!
With regards,
Shahid
0 comments