Dear Sir,
I purchased a Kurl-on Matress in Oct with a 1 year warranty and within 3 months of purchasing the mattress developed holes and got pushed inside leading to an unvenen surface and as a resule the matress was not in a usable state. I registered the complaint to Kurl on customer care in December. The concerned person finally visited my house to look at the mattress in Feb. The mattress was part of the complete houshold furniture that I had purchased from a dealer and the dealer never bothered to stamp the guarantee card. Hence I was told by Kurl-on to get the dealer's seal & stamp on the mattress and they will replace the mattress. I promptly got that done by end of Feb and have been following up with Kurl-On ever since without any response. Everytime I call them they make false promises that the mattress will be delivered tomorrow and fail to live up to their promises. They try to fool me with some or the other excuse every time.
This has resulted in a lot of mental agony for me and I request you to kindly intervene and get this matter resolved.
The concerned persons that I have contacted from Kurl-on are:
Neeraj - 9320959953 (Mira Road representative of Kurl-on)
Arjun - 9323297065 (Neeraj's boss)
Thanking You,
Ranjit
97311 58887
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