My letter to Lifestyle below reflects the harrowing time I had with them :
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Dear Sir,
I would like to submit a complaint against the Home Centre section of your mall. Below are the purchase details :
Invoice Date - 28-11
Invoice # :275268
Promised Delivery Date : 10-12
Items: Hampton N/S (02) ; Hampton C/D (01) ; Hampton (D/W)
Order # : O1377
Issue: The first 2 items have been delivered early Dec but we are yet to get the Dressor/Mirror. I have been continously following up with Xavier and even his manager (Anand) for this. Inspite of that we were delivered the same damaged piece (Twice!!) which we refused to accept. The first time it was not even wrapped in a carton and just delivered in a bubble wrap. After multiple calls to Xavier/Anand, the next time the same piece was delivered with minor touch-up but neatly packed. This was so distasteful to be cheated like that.
More followups from my side followed in early Jan (and I have telephone record for the same) and there was no resolution. False promises were made time and again. After one and half month of pain, I even was willing to buy the damaged piece from Lifestyle - when Xavier/Anand offered me an unbelievable deal - of 10% discount for buying a damaged piece. This in my opinion was utter non-sense - why would I buy a damaged piece after 2 months delay for paltry 10% discount. I was then told that they Lifestyle will get a new piece to me in early Feb. Its Feb 13 today and I have not reveived a single call from Lifestyle on the issue.
It has been a nightmare for me to shop at Lifestyle - even being a Inner Circle member for years now. I have now decided to proceed legal on this case and will not entertain any cummunication from Lifesytle on this matter outside the court.
Also the same letter will be posted on all shopping review sites today to make sure more consumers are NOT cheated by your flashy showrooms and ZERO Service Quality business.
Tarun Sharma
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