ICICI Lombard
Wrong information provided by customer care executive cost me 40000/- rs

Myself Shashikant Rehapade and working with MSCI services Pvt. Ltd Mumbai.

have customer id-ICICI/MCI/00/000000/141/S

I am about to admit my spouse for her maternity on 22nd Sept1 and suddenly today I came to know that I am just eligible for another 1000/- as my claim amount.

The reason I have been told is that I have already claimed remaining amount of Maternity limit of 50000/-.

But in month of May/June when I have tried to confirm this your customer care executive provided me very wrong information as given below.

1. Total maternity limit is 50000/ for normal and 65000/- for operation cases. Today I asked executive told me that it is just 50000/- for both the cases.

2. She said my earlier claim of 49000/- will be considered as normal medical claim and maternity claim will be is separate. So I can use 50000/- limit.

3. After her confirmation only I have selected Network hospital CARE Hospital though it is far away from my house (Nagpur) assuming that I can claim this amount.

BUT now,

Before only 2 days I came to know how wrong information given by your Executive is going to cost me around 30000 to 40000 more?

I am not silly to approach the Network Hospital which is 10 Km away from my home, when small but good hospital are available near to my home.

So first of all I just request you to check the recorded conversation I had with your customer care executive. Please don’t ask me her name ..i guess there are various ways to find that conversation (if you are really wanted to search it). If she is still with ICICI then ask her the reason and then get the amount from her if you want.

Once again I want to say here please stop giving wrong info to people at least your corporate client.

And start recruiting some smart and eligible people who can give customer, correct and detailed information and stop misleading the people.

On This the GREAT response from ICICI lombard&-

We are sorry for replying late to your e mail.

However kindly note that as confirmed by our team, a call from our end has already been made to you accepting that the error was made from our call center executives end however we shall not be able to go against our policy terms & conditions.

We are really sorry for the inconvenience caused to you.

Where should i take this SORRY word and who will give me my loss of 30000/- to 40000/- caused due to this wrong info???