We have taken lifecell package for preservation of cord blood/tissue for our son. Just after the money was paid the services of lifecell were found to be very poor. Till now, we have not been provided with legally signed contract for preservation of the cord blood and tissue. On calling the local sales person Mr. Abhishek, we get only excuses and now they are saying that their is no such contract!!
We were promised 6 months validity of free Kaya Skin coupons, however the coupons were given with 2 months validity. Till date, replacement has not arrived.
The company claimed that we will get report on preservation within 45 days. After calling their customer care center many many times, till now no update.
We had given urine sample for "genetic disease testing". The report was supposed to come within 15 days. No report has come after 2 months.
All this after paying initial amount of 42, 000/- Rs.
Every time we call their customer care center, they tell us they will call back with all the details, but they never call back. We really wonder what happened to our cord blood sample. Is it really preserved with such poor service.
CRM no: 101903151
Somesh
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