I am a 'over-the-counter' customer of MedPlus for sometime. However, due to a urgent scenario we wanted to obtain a free delivery of a few medicines at home. To my chagrin and all tall claims of customer service of MedPlus, the outlet I contacted was not only found deficient of service but also did not provide home delivery when we wanted. Following are the details of the outlet:
No. 18, 24thMain Road, JP Nagar, 5thPhase, Banagalore-560078080-22957561J P Nagar, Near Shoba Devalopers Appartments
We requested the medicines on evening of Nov 3rd, but we were told that they can deliver only on the next day after 12 noon. But when we contacted them at 12 noon the next day i.e 4th Nov, we were told that they can deliver the medicines only after 4PM.
Is this customer service? MedPlus claims of service on their website is contrary to the actual service on ground. I am very unhappy that MedPlus pharmacies do not have the basic courtesy to even acknowledge the urgency of the customer.
We have decided not to avail the services of MedPlus pharmacies in the future as the local pharmacies offer better services and they are not guilty of false claims like MedPlus organization
An disgruntled customer,
Prashanth Vaidyaraj
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