I am an ex-subscriber of Broadband services from Hathway.com. From the day of installation, I faced frequent disconnections in service and frustrated by what I consider a deficient service, I raised a ticket with their helpdesk in the last week of March (Approximately between 26th to 29th), and stopped using the services. I have also paid up the bills in advance for the month of March. The representative from Hathway disconnected the service only in the fourth week of April and is now demanding payment for services I have not availed. Even otherwise, if I take into account the number of hours or days I have faced disconnections (can be verified by the number of calls I have made to Hathway to register the complaint), I should infact be given a refund for deficient service. Despite reasons which sound genuine, I believe it is the responsibility of the service provider to ensure that the customer does not face the frequent disconnection, and in this respect Hathway has failed. This prompted me to use the services of another service provider. Below is an extract of my email sent to Hathway recently:
From:
"VijethCM" | Add to Address book |This is spam
To:,
Subject: Re: Hathway Internet Bill
Date: Tue, 04 Aug 21:39:53 IST
Cc:,
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Hi
I am losing my patience with your emails. I am not sure if anybody at Hathway understands English. I have made it very clear in my earlier emails as well as my calls to your helpdesk that I am not going to pay for any bills. I re-iterate that I had requested disconnection of the service in the last week of March - against which I had already paid the subscription amount. I stopped using the service during the month of March itself. It is not my fault if your service engineer arrives in the third week of April for disconnection. You can remove your helpdesk call records to verify the validity of my statement above. I have called up as recently as about a month ago to your helpdesk to record my statement. Any more emails or mails or communication in any other form in this regard will not be appreciated and I promise to take you to the consumer court for harassment.
Further, if you do maintain a record of all my calls to the helpdesk, then you will notice that on an average every alternate day I have called up to complain about "No Connectivity". I would always get one or the other reason like maintenance, cable cuts, etc. I believe that you wouldn't want me to take you to the court for deficient service. Even at the time of disconnection, I stated this as the reason. I hope Hathway will stop fooling around with its customers.
Vijeth
On Tue, 04 Aug 20:50:39 0530 wrote
>Dear Subscriber,
>
>Thanks for availing Hathway Broadband service. Your Internet bill dated
> August is attached with this mail.
>
>You are requested to make payment on or before due date.
>
>Thanks again for being with us.
>
>With warm wishes,
>Hathway Broadband Internet
>
>Note: 1. This is a system generated email Please do not reply to this
>email.
>2. If you have any queries, Please revert back with your account number
>printed on the bill.
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