I have booked the holiday package from bag it today in which I was promised to give two free gift, a Reebok duffel bag and a dell mini laptop.
My Order ID is 1017914398 and received the confirmation mail from your side on 06:20 Pm 27th July.
On 26th June I received a call from a Senior Executive Mr. Ravi, He elaborated me about the holiday package saying that this package has around 4500 4star and 5star hotels in India in every part of country where as only few resorts are listed on website to give you the idea that which types of hotels are included and their details will be received with voucher. And also on booking this holiday package I will receive a Reebok duffel bag and a dell mini laptop as free gift.
On inquiring how you can give me dell laptop which costs around 20000/- with just holiday package of 5998/- rs, He said that I have done my last purchase from bag it today in their happy hour and I have been chosen in a lucky draw and this laptop is being given to only 22 customers as promotional gift and Iam one of them.
The deal seemed to be genuine one as I trust Bag it Today and India today group being the regular customer. And then on 27th June I was asked to do the payment with the promise that I will receive my voucher with free gifts with in 2-7 working days.
Before doing payment I was not informed that gift and voucher both will come from different depts. but Next day I received a call saying that I will get a call from verification department for voucher but In that call they wont be mentioning anything about free gifts, as gifts comes directly from gift section and I was asked to call them back after I receive verification call so that you can give me courier tracking number for gifts and voucher.
Same day I received the verification call and I even confirmed that to their gift section but on asking for tracking number they said the file has not been updated yet and they will give me the same after updating file.
After that I kept on following up for the gifts and voucher but they did not respond properly and kept on saying that file has not been updated yet.
After 4-5 days, I received the voucher but only 19-20 destinations were included in that voucher and also no gift was received.
Even after that I tried to contact customer care, but there was no positive response from customer executive side and they kept on saying that I will be receiving my gifts soon.
I have wasted lot of time following up with customer Care, Moreover there is no attempt by company’s executives to resolve the issue even after regular mails
I have also found many such complaints on net, similar to mine but I have got all the call recordings for the conversation done. I have been cheated both the ways, niether I have received the complete voucher as promised nor the free gifts.
I won’t hesitate to take this consumer court if I don’t get my voucher and gifts at earliest.
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