I subscribed for beam cable after seeing thr advertisement promising best connection in the planet for ok ok prices which would be very good value for money. So I went forth and got thr connection. Initially i took 1mbps data plan ..which i thought (aftre using for 3 mnths) that not meeting my needs. So i decided to upgrade to 10 mbps. at that time they picked up my calls, made me feel welcomed and charged money for upgrade of services in advance for next 6 months.
After using upgraded services for 1 week or so, I realized its even slower than 1 Mbps and after 15 days or so, the internet would stop any time. It kept flashing like this (coming and going) for a few days then I tried to call thr customer care no (66272727) which they never entertained. Seems like they have some thought reading mechanism by seeing incoming call and if its for upgrading or taking the services, they will pick it up and if its about complaint, They will not even touch the phone.
After dialling infinite times for a full week, I decided to write a mail. I texted that I would want to have my money back and want a disconnection then they reverted back within 1 hour and raised a ticket. Even after this ticket, thr was no action taken and my net connection stayed dead.
I called them after a week to ask about the status and i guess i would have been really lucky that they picked my call and after i asked about my ticket status, they said thr was no ticket raised from you account. Somehow I controlled my anger and requested them to raise a new ticket which they raised at that time. Next day I received a message that ur ticket has been closed please reopen it in case of complaint is sustained. I tried to call them once again but as usually they dint pick up even after thousand times and I was forced to raise another ticket from the site itself which I am not sure will ever be acknowledged or not.
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