We recently took Beam cable broadband connection unlimited package (2MBPS) by paying the entire amount upfront. But from the day the connection was done we are facing issues - I would say really weird issues...
Some sites open and some just don't. Downloads just don't work. You Tube videos, facebook videos dont play at all, any thick client mail (like IBM Lotus notes) etc dont work. Any site which open but has something to download doesnt work...
We have been complaining and explaining about this issue since last 4 days since connection, but beam cable has not yet fixed the issue. I have logged 5 complaints, every time they close the request without fixing anything, saying that its resolved.
Their technicians and admins all are useless.
I have decided to not give up easily. My next step is to get a refund from them.
I had been using Airtel broadband since last 3 years without any issues. I migrated to beam because it was bit cheaper. My advise, go with Airtel and avoid beam cable even if its a bit costly. Beam cable is waste.
Thanks
Kumar, Beam Cable A/c no. 132667
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