My complaint is regarding the Airtel broadband connection, I used to have AirTel Broadband connection Account NO: 15016714, I have raised request with Airtel Customer service to disconnect my Account on August 7 '2010 (ticket number could be 1354897) as i got some other connection and the customer support representative told that the connection will be disconnected in 7 days. but after 3 weeks I got a call from Customer support saying i have to pay the outstanding amount of 837 Rs otherwise they cant terminate my Broadband account, i immediately paid the amount even though i was not using their connection for that month, I paid the outstanding amount through netbanking, here are the transaction details "25/08 AIRTEL Payment Ref. No: AIRTEL CEL6644996 . In the next week some Airtel representative called me and told that he is at my home to collect the DSL modem and landline telephone instrument, as no one was at the home, I told me him to come on that week Saturday as i will be at home to hand over the instruments, but he never came or called me again. from the next consecutive month i used to receive call from customer representative that there is outstanding due on my Broadband connection, i used to explain this whole story that i have a requested to terminate my account and i have already paid outstanding amount, then the representative used to say she will check with the concerned dept and call me. how come Airtel again come back with outstanding amount, once i have cleared the outstanding amount and their representative came to collect the instruments. They kept on calling for outstanding amount till March which kept on increasing month by month but in february there was call from customer support who can barely speak in English, she told that i am due in returning their instrument for the terminated account to the airtel, i told her to send representative to collect the instruments, and the reps came and collected the DSL modem and phone instrument in Feb Month itself, they have given receipt with No 2054, again in march i got a call from customer support asking me to pay the increased outstanding amount, i shouted at him saying how come the departments with in Airtel doesn't have communication about the terminated account and your Department keep bugging me every month for the outstanding amount when the other department have already collected the DSL modem and Phone instrument indicating closure of account, he said the he is not aware of this and he was told to call to collect outstanding amount, which is ridiculous. I was supposed to get back my deposit of 1000 Rs against the DSL modem from Airtel after i have returned their instruments which they have collected during initial setup after i have returned their instruments, but instead of returning my 1000 deposit they are bugging me to pay the outstanding amount for the account that has been closed. As i didn't get any call from Customer representative for outstanding amount since March 2 nd week i though that the concerned depts have synced up and closed the issue. but today i received legal notice to the outstanding amount of 2483/- Rs. This is absolutely ridiculous, how come airtel had become big company with his kinds of acts, one department in Airtel closes the account and other dept with in the Airtel doesn't even have clue that the account is closed and they dint even return the refund deposit they collected during initial setup. I am fed up with Airtel, i am also thinking of closing my and my wife's Airtel Mobile connection after going though this for Broadband connection. Can some please teach the Airtel guys some common sense, they are harassing their customers.
Thanks,
Satish Bazar
9000501817
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