Bharati Airtel Limited
Providing false information to unfairly deny broadband connection connection

Dear Sir/Madam,

I would like to file a complaint against B.G. Manjunath Reddy, Business Development Officer of Bharti Airtel Limited, YMCA Bldg. Millers Road, Benson Town, Bangalore - 560046, for providing false information knowingly regard availability of a Broadband connection for myself, Mrs. Archana Hebbar, residing at 2303, Anriya Grienberg, Judicial Layout, Yelahanka, Bangalore 560065.

After collecting copies of necessary documents, which are highly confidential, two photographs, and a cheque for Rs. 1, 299.00 drawn on SBI, SPB branch, Bangalore, dated 4 Nov. for an Airtel Broadband connection at my above residence, Mr. Manjunath Reddy promised to provide me a connection on Monday 7 Nov. 2011. However, by late evening on Monday, I still didn't have a connection. Numerous phone calls to Mr. Reddy were ignored by him. Therefore, I called airtel customer care on Tuesday, 8 Nov. to enquire about my connection with my application No. 295952. To my dismay, Mr. Manjunath Reddy had given false information to airtel that it was not possible to give a broadband connection at my building; even though he is perfectly aware that it is possible to give 30 more airtel broadband connections at my apartment building.

Mr. Reddy has not contacted me or received any of my calls since Monday, and after providing false information about non availability of a broadband connection and having my application rejected by airtel he has refused to even respond to his colleagues' inquiries in the matter..

The motive for Mr. Reddy's dishonest action causing an innocent customer extreme anxiety, and unfair denial of service can only be guessed. However, an employee such as Mr. Manjunath Reddy is a liability to any organisation he works for, and if not checked at this stage, might commit more serious acts of dishonesty and corrupt use of any power he may have.

I request the concerned authority to immediately rectify the situation by providing me with a broadband connection, and taking serious action against Mr. Manjunath Reddy.

Thank you.

Archana Hebba