Pathetic Customer Support and Lies
This event is in addition to their pathetic service. Their collection department is very efficient. They want to collect money even without giving service! Sometime back they called and asked for payment, I asked them for what? They told broadband service. Its non existent; I told. You want me to pay you for no service, is it a donation?? They told you complain to customer care, we only collect money, service is the headache of custome care. I asked that even if there is no service should I pay? They disconnected the phone.
1. On 15/3/08 22:35p.m. I raised a request (No 65472827) with reliance customer care to shift my
broadband to a new address. I was told that somebody will cal shortly and the shifting will be done within 7 working days as per SLA. I told them about the urgency and requested to do it soon as I was about to travel.
2. I followed up in between with customer care and they informed me that it will be done soon.
3. Nobody called within 7 working days and I started my travel as per schedule. I received a call (roaming) on 28th (around 10th working day) from some one called Praveen of Reliance (Mobile
Number 984*******). I asked him what was the reason for the delay. He told that he is sorry and he had some personal problems. I told him that I am travelling and he needs to wait for me to come back. He agreed.
4. Couple of days after I come back from travel I enquired to find out the status of my complaint (13 Apr). I was shocked to hear that my request has been closed as I told him that I don't want to shift! When I confronted the the customer support that this is a lie, they told that this is the status mentioned while closing the call.
5. Frustated I asked reliance customer support for service disconnection. 13 - Apr Req No
66964224. They told me that this will happen within 15 days. I also told that I'm not going to pay for the non-service period. Someone called the next day and asked me if I wanted to disconnect and I told yes. They asked why, I told isn't the reason obvious.
There has been no further communication so far.
Manoj
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