I am extremely saddened to write this mail and bring to your notice that Airtel's service has fallen far short of my expectations.
I had purchased a Beetel Wifi 450 TC 1 brand new modem on 25th December and the product turned out to be faulty. I had faced a similar problem earlier and an airtel executive had replaced the modem. However, this modem has also ended up giving me the same trouble. As a result, I requested the your airtel customer executives to rectify the modem or replce it. However, I was shocked when I found out that without brining it to my knowledge they had closed the complaint without resolving it.
Ever since, I have been trying to place requests at both AIRTEL and BEETEL customer service centers but my complaints have fallen on deaf ears. I had also raised a complaint to HI TECH COMMUNICATIONS from where Airtel had purchased and installed the modem and gave me the bill for the same. I was clearly told that the product is under guarantee for 1 year but the service center executive bluntly refuse to acknowledge this.
I was once again taken aback by the misbehavior of your Team Leader North Zone, Mr. Kuldeep whom I explained the whole issue but got no resolution and in turn was asked to go to any high authorities if I may feel so! Being an airtel customer, I feel betrayed and hurt by your misbehaviour and unprofessionalism. Even when my product is in warranty why am I being refused service? This is absolutely uncalled for.
It is extremely unfortunate that a company like Airtel which was once known for its service excellence is now harassing its customers. I am appalled at the misbehavior from airtel executives who have now resorted to misbehaviour with their customers.
I hope that I will not be forced to report this incident to the state and federal consumer forums, as well as popular consumer advocacy blogs.
Please find below the complaint no. dated 5th October:
5171776.
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