Respected Sir/Madam,
With due respect, I am writing this application to request investigation of the issue and take appropriate action.
I am a very old customer of Airtel with phone number 9818731818. I activated internet on my phone number 9818731818. I got this plan activated @INR: 249.00 (with unlimited usage)
Since I got a broadband connection at my home and vodafone internet was also available on my cellphone, I enquired for a lower rate plan. I was advised for a INR : 199.00 per month internet plan.
In the month of January I got a bill above INR 9000.00 but I did not get time to call Airtel.
Next month the bill was more than INR 6000.00 previous bill. When I called Airtel, they told me its my usage and all the usage and high bill is due to internet.
I was not convinced so I called multiple times and talked to many people, but later I realized that I was wasting my time by calling them. No one from Airtel bothered to investigate and in the month of may my services were disconnected and the bill amount reached more than INR: 22000.00.
Now collection people are calling me @ office hrs and they are also sending Goons at my home. The situation has become very frustrating for me. Airtel people (Customer Care) don't help and the people who are threatening me use abusive language. When I ask for their Identity most of the times they disconnect the phone.
I am not sure whether this will be resolved here or not but still I request you to please look into the matter and if possible please solve.
I can not pay INR 9000.00 per month for internet usage on mobile (Please note that I had INR 249.00 unlimited plan before) which gives me only
4-5 kbps of download speed.
Thanks,
Dinesh Nim
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