I had order a Blackberry Strom 9530 handset from Big Adda online shopping in July. When I called them to order they told me that its not a small operating company it’s a Reliance Enterprise and there is no cheating or any thing else. Based on Reliance industry Goodwill I find it easy to order so an order was placed within 10 days they had sent me a faulty piece and collected an amount of Rs. 10000/-. when i used that handset for one day i found a lots of problem in that like battery not lasting more than 2 hours, touch screen not working properly, network holding problem, loose back cover, once lock it wont unlock until battery is removed and insert again etc. So I registered a complaint with them and kept the handset box ready for their collecting after numerous phone call they failed to collect the item as they had received their share of money they don’t had any tension of what the customer may suffer.
Every weak when I is to call them and they every time ask me call next weak and promise me that till next week my complaint will be cleared.
After 2 long Months my praised was listed and on 1st of September they find time to collect my Handset after about 50-60 calls I made to them, and was told me to me that within 24 hours after they received my parcel they will send me my new handset. Now again when I called them today they are saying wait till next weak already 15 days have passed they received my handset.
Sir, today is 14 October for almost 2 ½ month they are harassing me, cheating me, doing fraud with not only me but others also in the name of online shopping.
Please help me. Please…….
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