Dear sir/Madam,
I am writing this to report harassment done to me by your agents.
It began like this:
on 8th may my connection was disconnected. I call reliance customer care for complaint.
They told me that my bill is 3500 rs. I asked them how can it exceed the 1800, as the credit limit is 1800 and it is supposed to get disconnected once it exceeds the 1800 rs. I asked the representative to open a complaint, on this he said that he cant open the complaint as the server is down. I called it again after 2 days and I was shocked to hear that this time bill has reached 4200 . I explained all the story and asked him to open complaint and on this again he replied that servers are down he cant raise request now.
After this I called 2-3 times but seems like reliance had issue with their servers during that period. Then I started getting call for making bill payment of 4200 . I told them I cant pay beyond 1800. If they want the payment they should better resolve the bill dispute and come back. I got many calls after this and every time I had to explain the same story. On this every time I used to hear we will look in to and get back to you. But every time I had explain and no response and then on ward stop responding to their calls. I told them to resolve the dispute or I will not pay you anything.
And now I am getting the calls from person telling him self as policeman and harassing me and even abusing me and he is negotiating with me on bill amount. From 4290, 2800 and now to 2500.
I can pay 1800 rs and finish it.
I am so frustrated with reliance that I will never recommend any one to buy reliance.
Bill dispute-bill no:343317829230-relationship no. : 5000008966540000001monday, 17 october, 8:30 pm
thanks & regards,
gurpreet
0 comments