Hi,
I am smitha nair. No : 26481727
I have taken a bbg combo 1111 from BSNL as per which my speed is supposed to be 2 mbps and after the download limit, it is suppose to cost me 30 ps/MB.
below are the details of my plan.
http://www.bsnl.co.in/service/new_BB/BB_COMBO_lim.htm
Since my speed was very slow (256 Kbps browsing and about 3 - 5 KBps for download, i called the customer service at 18004241600.
The call was recieved by a Mr Manjunath. When i asked about my plan he stated that his system is down and he is the only associate there and hence i should call at 10.00 Am next day. He argued with me and disconnected my call too.
To register my complaint, i called 1500 and reached a lady named Padma. She was sleeping and when she picked up, she spoke to be drowsily. When i informed her that My broadband speed has been cut down and about the customer service that i recieved, she rudely informed that i cannot complaint about any personnel and can maybe register my broadband complaint.
Since she was quiet for a while without informing me, when i asked, she yelled at me in kannada stating, system is slow and will take some time, so asked me to wait till she gave me the number.
Now, i do understand that BSNL employees are govt employees, but does that mean that they cannot even show basic courtesy and politeness to a customer who calls up?
This has been the worst call center experience of my lift. People sitting at the callcenter should learn basic manners.
BSNL should have ppl with customer service skills or at leave basic manners of talking and politeness, if that is not too much to ask for.
Complaint number : 8528
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